Medical Concierge

Vision Care Assistance support patients in the Worldwide who are seeking to travel for their medical treatment and general check up. Our strong cohort of specialist doctors work collaboratively to deliver personalised, evidence-based treatment plans for patients.

Our medical concierge service offers care that is sensitive to your needs at what may be a difficult time. Throughout your time with Icon, you will be supported by a companion who will assist from the initial point of contact, during treatment and follow-up.

Servicing patients in Indonesia, Vietnam, Malaysia, the Philippines, Cambodia, Thailand, India, Maldives, Nepal, Sri Lanka and more, our multilingual doctors and medical teams, alongside interpreters when required, are able to care for you in a culturally sensitive and personalised manner. Further to this, they provide assistance with coordinating accommodation, treatment and other required medical appointments.

Under the guidance and advice of our doctors, we offer a medical triage service to facilitate referrals, assist with diagnosis or transition from current care arrangements and help with appropriate medical tests and scans.

We have employed a unique shared-care model that connects patients to cancer treatments and clinicians, while enabling them to access local medical relationships to manage ongoing health, side effects and follow up appointments throughout treatment and beyond. This shared-care model allows patients to access ongoing care close to home and their support network while travelling for the acute part of their treatment.

Discuss

Provide initial triage discussions for patients in the early stages of a cancer diagnosis or transitioning from current care arrangements.

Refer

Facilitate access via referrals to Icon doctors

Plan

Source the proposed treatment plan in collaboration with Icon doctors and arrange financial quotes / estimated costs

Clarify

Assist in responding to queries on symptoms and medication in collaboration with Icon doctors

Book

Arrange further appointments, scans or tests (if necessary) to assist with the care plans and treatment cycles Liaise with medical agents to arrange travel and accommodation

Support

Accompany patients to clinics and assist with translation where necessary Provide further support services related to treatment such as: - wig fittings - allied health services such as physiotherapy - counselling services - liaison with concierge agents for travel and local transport